How Torq aims to create the best AI tools for the financial industry
The text discusses the internal division of AI initiatives within a company, categorized primarily into two fronts: enhancing productivity and efficiency, and evolving the portfolio to improve corporate culture. The company aims to generate internal value and value for its ecosystem of clients and partners. Initiatives include the development of AI solutions, such as a chatbot named "Raíssa," which streamlines client interactions and assists with internal operations, enhancing the employee experience as well. The conversation features Tiago, who represents a financial technology innovation hub called "Torque." He shares insights on how Torque collaborates with major tech companies like Microsoft and Google to provide generative AI services to clients in the financial sector. He elaborates on the importance of security to mitigate issues associated with AI's inaccuracies, termed "hallucinations." The text also touches on the broader impact of AI in the financial industry, underscoring the testing and adaptation phase that many companies are in regarding the application of generative AI technologies. Tiago emphasizes that while the company is exploring various AI applications, they remain cautious and selective about where to implement these innovations, focusing on improving customer interaction and operational efficiency.