EP2 Optimum epidemic prevention distance - zero-contact financial services
The use of contactless financial services has increased significantly due to the impact of COVID-19, accelerating its development. In Taiwan, over half the population uses electronic payment tools, with more than 30% of transactions being conducted without cash. This has created a new battleground for financial institutions to offer better services to attract more users. One such institution is eBank, a digital bank that offers all banking services on a mobile device. The bank aims to provide convenience for customers by allowing 24/7 access to their accounts and offering unique services such as Dream Accounts, which allows customers to save money towards a specific goal and see their progress with personalized visuals. Other institutions like allPay have expanded beyond their original role as an electronic wallet service in supermarkets to become a full-fledged digital bank, offering a wide range of financial services.